Last updated: August 3, 2026

1. Warranty period

DashcamCraft warrants its installation workmanship for 12 months from the date the installation is completed. This warranty applies to the original customer and vehicle identified on the service record and is not transferable unless DashcamCraft agrees in writing.

2. What the workmanship warranty covers

The warranty covers a verified fault caused by DashcamCraft installation labor, including an installation connection, cable routing, fastening or camera placement that does not meet the agreed scope because of our workmanship.

When a covered issue is confirmed, our primary remedy is to inspect and correct the affected installation work without an additional labor charge. DashcamCraft determines the reasonable repair method after inspection.

3. What the workmanship warranty does not cover

• A defect, failure or limitation in the dash camera, hardwire kit, memory card, battery pack, accessory, mobile application, firmware, cloud service or subscription
• Normal wear, adhesive aging, removable mounting materials or consumable items
• Damage caused by collision, theft, vandalism, water, fire, extreme conditions, pests or another external event
• Work altered, removed, repaired or disturbed by the customer, another installer, a repair shop, a dealer or any third party
• Vehicle electrical faults, battery condition, fuse box issues, factory design, software updates or changes made after installation
• Customer supplied equipment that is incompatible, incomplete, defective or outside its manufacturer warranty
• Changes in camera performance caused by settings, network coverage, application support, subscription changes or manufacturer services

4. Product warranties

This workmanship warranty covers DashcamCraft labor only. A product purchased from DashcamCraft may carry a separate manufacturer warranty. Manufacturer warranty terms, remedies and eligibility are controlled by the manufacturer. We can provide available purchase information to support a valid claim, but we do not promise a manufacturer will approve it.

5. Parking mode and vehicle batteries

Parking mode duration depends on the camera, hardwire kit, cutoff setting, vehicle battery condition, temperature, driving frequency and other factors. A low voltage cutoff reduces risk but cannot guarantee that a vehicle battery will never discharge. Battery replacement and vehicle electrical repairs are not included unless a verified DashcamCraft workmanship fault caused the problem.

6. How to request warranty service

Contact us promptly after discovering an issue. Provide the customer name, service date, vehicle details, camera model, description of the problem and relevant photographs or video. Do not remove or alter the installation before we have an opportunity to inspect it, unless immediate action is reasonably necessary for safety.

7. Inspection and access

The vehicle and installed equipment must be made available at an agreed time and suitable location. Warranty diagnosis may require the original camera, wiring and accessories to remain installed. Mobile warranty service is not guaranteed. We may require inspection at the Reisterstown service location.

8. Limits

To the extent permitted by applicable law, the remedy described in this policy is limited to correcting covered installation workmanship. This policy does not exclude any consumer right that cannot legally be excluded.