Last updated: August 3, 2026

1. Return window

Eligible stocked products may be returned within 30 calendar days after delivery or customer pickup. To qualify, the product must be unused, uninstalled, complete and in its original condition and packaging. Proof of purchase is required.

2. Eligible products

The 30 day return policy applies to stocked products sold directly by DashcamCraft. Products must include all supplied accessories, manuals, protective materials, labels and packaging.

3. Products and services that cannot be returned

• Products that have been installed, powered, used, damaged or altered after delivery
• Products with missing parts, damaged packaging or removed serial number labels
• Special order, custom configured or clearance products identified as final sale before purchase
• Installation labor and other services that have already been performed
• Digital services, subscriptions, activation fees or downloadable items

A product that is defective may be covered by the manufacturer warranty or another applicable warranty even when it is not eligible for an unused product return.

4. Start a return

Email support@dashcamcraft.com before sending or bringing back an item. Include the order number, product name, reason for return and photographs when the product arrived damaged or incorrect. We will provide return instructions and, when applicable, a return authorization.

5. Return shipping

The customer is responsible for return shipping when the return is based on preference, compatibility information not provided before purchase, or another reason not caused by DashcamCraft. DashcamCraft will provide a reasonable remedy when we shipped the wrong item or the product arrived damaged because of our fulfillment error. Shipping charges are not refundable unless required by law or the return resulted from our error.

Use a trackable and adequately insured service. DashcamCraft is not responsible for a return shipment that is lost or damaged before it reaches us.

6. Inspection and refunds

Returned products are inspected after receipt. Approved refunds are issued to the original payment method, normally within 7 to 10 business days after approval. A financial institution may require additional time to post the credit. We will notify the customer if a returned item does not meet the policy conditions.

7. Exchanges

Contact us if you want to exchange an eligible product. Availability is not guaranteed. Any price difference and applicable shipping charge must be paid before the replacement is released.

8. Installation services

Completed installation labor is not returnable. Concerns about our installation work are reviewed under the DashcamCraft Workmanship Warranty Policy.