Last updated: August 3, 2026

1. Notice requirement

Customers should give DashcamCraft at least 24 hours notice before the scheduled appointment time when cancelling or requesting a new time. Notice may be provided by phone or email using the contact information on this page.

2. Changes made with at least 24 hours notice

When sufficient notice is provided, we will make a reasonable effort to reschedule the appointment without a cancellation charge. Appointment availability is not guaranteed and the new date may depend on location, technician availability, product availability and the expected installation scope.

3. Late cancellations and missed appointments

A cancellation made less than 24 hours before the appointment, a missed appointment or failure to provide access to the vehicle and suitable work area may result in loss of a booking deposit or a reasonable late cancellation charge when that consequence was disclosed during booking. Any applicable deposit or fee terms will be communicated before the appointment is confirmed.

4. Late arrival

Please contact us if you expect to be late. A late arrival may reduce the time available, affect later customers or require the appointment to be rescheduled. Rescheduling caused by a substantial late arrival may be treated as a late cancellation when the applicable terms were disclosed at booking.

5. Mobile appointments

The customer must provide an accurate address, permission to work at the location, safe access to the vehicle and a reasonably level and suitable work area. Weather, lighting, traffic, property restrictions or unsafe conditions may require a mobile appointment to be delayed, relocated or rescheduled.

6. Changes made by DashcamCraft

DashcamCraft may need to reschedule because of severe weather, technician illness, travel disruption, product delay, safety concerns or another circumstance outside reasonable control. We will contact the customer as soon as practical and offer a new appointment. If we cancel and cannot offer a suitable alternative, any appointment deposit paid directly to DashcamCraft for the affected service will be refunded.

7. Vehicle and equipment readiness

Before the appointment, provide the correct vehicle year, make and model and the exact dash camera model. Bring the camera, hardwire kit, rear camera, cable, memory card and all required accessories unless DashcamCraft is supplying them. Missing or incompatible equipment may require rescheduling and may be treated under the cancellation terms disclosed at booking.

8. How to cancel or reschedule

Email support@dashcamcraft.com or call 443 201 1259. Include the customer name, appointment date and time, vehicle and preferred new dates. A change is confirmed only when DashcamCraft acknowledges it.